Last updated: 25 September 2026
About these terms
These terms apply to your use of this website and to any order you place with Nookala ("we", "us"). By placing an order you agree to them. You can contact us at any time at contactshopnookala@gmail.com.
Our products and prices
We describe and photograph our products as accurately as we can. All prices are shown in pounds sterling (GBP) and include applicable taxes. We may change prices at any time, but the price you see when you place your order is the price you pay.
Placing an order
When you place an order we will send you an email to confirm we have received it. A contract is formed when we send you a shipping confirmation. We may cancel an order if a product is unavailable or a pricing error has occurred, and we will refund you in full if we do.
Payment
Payment is taken securely at checkout. We do not see or store your full card details.
Delivery
We deliver within the United Kingdom with tracking. Standard tracked delivery is free on every order. Estimated delivery times are shown at checkout. Please see our Shipping and returns page.
Returns and refunds
You can return your order within 90 days of delivery under our money-back guarantee. Please see our Refund policy. This does not affect your statutory rights.
Liability
Nothing in these terms limits our liability for anything that cannot be limited by law, including your statutory consumer rights. Our cushions are comfort products and are not medical devices. If you have a medical condition, please speak to a healthcare professional about what is right for you.
Privacy
We use your personal information as described in our Privacy policy.
Governing law
These terms are governed by the laws of England and Wales. If you live elsewhere in the United Kingdom you may also have the right to bring proceedings in your local courts.
Contact
Questions about these terms? Email contactshopnookala@gmail.com.